1- Website:
https://www.anwardhabab.com/

 

2- Clear Product Description:

Anwar Dhabab Trading Projects – Car Rentals & Tours

At Anwar Dhabab Trading Projects, we specialize in providing high-quality car rental services and exceptional tour experiences across Oman.

Car Rentals

  • Diverse Fleet: Choose from a wide range of vehicles, including sedans, SUVs, and luxury cars, catering to both personal and business needs.
  • Flexible Plans: Enjoy daily, weekly, or monthly rental options tailored to suit your travel requirements.
  • Well-Maintained Vehicles: All our vehicles are regularly serviced to ensure safety, reliability, and comfort.

Tours

  • Customized Tours: Discover Oman’s breathtaking landscapes, cultural heritage, and iconic landmarks with our personalized tour packages.
  • Expert Guides: Our experienced guides ensure an enriching and memorable journey.
  • Convenient Options: Choose from half-day, full-day, or multi-day tours based on your schedule.

 

 

3- Terms & Conditions:

Terms & Conditions

Welcome to Anwar Dhabab Trading Projects. By using our services, you agree to the following terms and conditions. Please read them carefully before proceeding.

 

  1. General Terms

By accessing or using our services, you acknowledge that you are at least 21 years old (or meet the minimum age required for renting a car in Oman) and hold a valid driving licence.

All bookings are subject to availability and confirmation.

  1. Car Rental Terms

Driving Licence: Renters must present a valid driving licence and a copy of their national ID or passport at the time of pickup.

Vehicle Usage: Vehicles must be used for lawful purposes and in accordance with Omani traffic laws. Off-road driving is strictly prohibited unless specified in the rental agreement.

Fuel Policy: Vehicles must be returned with the same fuel level as provided at the time of rental. Fuel charges may apply otherwise.

Insurance Coverage: Basic insurance is included. Additional insurance options can be purchased during booking.

Damage/Loss: Renters are responsible for any damage or loss incurred during the rental period unless covered under purchased insurance.

  1. Tour Services Terms

Booking Confirmation: Tour bookings require a minimum deposit of 20% of the total cost. The remaining balance must be paid before the tour begins.

Cancellations: Cancellations made at least 48 hours before the tour will receive a full refund. Cancellations within 48 hours are non-refundable.

Safety: Guests are required to follow the guide’s instructions during tours. We are not liable for injuries resulting from non-compliance.

  1. Payment and Fees

Payment methods include credit/debit cards, bank transfers, or cash.

A security deposit may be required for car rentals and will be refunded upon vehicle return, subject to inspection.

  1. Liability

We are not responsible for any direct or indirect loss, injury, or damage caused during the use of our rental vehicles or tours.

Force majeure events, such as natural disasters, may impact services, and refunds will be handled on a case-by-case basis.

  1. Privacy and Data Protection

Your personal data is handled in accordance with our Privacy Policy, ensuring your information is secure and used only for service provision.

 

  1. Modifications to Terms

We reserve the right to update these terms at any time. Changes will be communicated through our website, and continued use of our services constitutes agreement to the revised terms.

 

 

4- Privacy Policy:

Effective Date: [2025/01/01]

Anwar Dhabab Trading Projects values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services.

 

  1. Information We Collect

We may collect the following types of personal data:

 

Personal Information: Name, email address, phone number, and billing information.

Driving Information: Driving licence details and proof of identity.

Booking Details: Vehicle or tour preferences, rental periods, and payment history.

Technical Data: IP address, browser type, and website usage analytics.

  1. How We Use Your Information

Your data is used to:

 

Process bookings and manage rental or tour agreements.

Provide customer support and respond to inquiries.

Improve our website, services, and customer experience.

Send updates, offers, or promotional content (with your consent).

Ensure compliance with legal and regulatory obligations.

  1. Sharing of Information

We do not sell or rent your data to third parties. However, we may share your information with:

 

Service Providers: Payment processors, IT support, and logistics partners.

Legal Authorities: If required by law or to protect our rights and interests.

Business Transfers: In case of a merger, acquisition, or sale of assets.

  1. Data Security

We implement strict measures to safeguard your data, including:

 

Encrypted storage and secure servers.

Restricted access to authorized personnel only.

Regular system updates and vulnerability assessments.

  1. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. By using our website, you consent to the use of cookies as outlined in our Cookie Policy.

 

  1. Your Rights

You have the right to:

 

Access, update, or delete your personal data.

Withdraw consent for marketing communications.

Request a copy of the data we hold about you.

To exercise these rights, contact us at Contact@anwardhabab.com.

 

  1. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

 

  1. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

 

  1. Policy Updates

We reserve the right to modify this policy at any time. Updates will be posted on our website, and significant changes will be communicated directly to users where applicable.

 

For questions or concerns about this Privacy Policy, contact us:

 

Phone: +968-92128801

Email: Contact@anwardhabab.com

Location: Sultanate of Oman, Muscat Governorate, Al-Mawaleh South

 

5- Delivery of Rental Vehicles:

Service Area: Vehicle delivery is available within Muscat Governorate and surrounding areas. For locations beyond this area, additional charges may apply.

Delivery Timing: Vehicles will be delivered at the agreed time and location as confirmed during booking.

Customer Responsibility:

The renter must present a valid driving licence and identification at the time of vehicle delivery.

The renter must inspect the vehicle and acknowledge its condition before accepting the delivery.

Delivery Charges: Vehicle delivery and pickup services may be subject to additional fees, which will be disclosed during the booking process.

  1. Delivery of Tour Services

Pickup Points: For tours, pickup services are available at designated locations within Muscat Governorate or as specified in the tour package.

Timing: Tour pickup times will be confirmed at the time of booking. Customers are requested to arrive at the pickup point at least 15 minutes before the scheduled time.

Responsibility:

The customer must ensure availability at the agreed location and time for tour pickup.

Changes to pickup locations or timings should be communicated at least 24 hours in advance and may incur additional fees.

  1. Delays or Changes

By Us: In rare cases of unforeseen circumstances (e.g., traffic, weather conditions), we will notify customers immediately and make alternative arrangements.

By Customers: Customers should notify us promptly if there are any changes to the delivery time or location. Failure to do so may result in additional charges or cancellations.

  1. Cancellations or No-Shows

Car Rental: If the customer is not available at the delivery location within 30 minutes of the scheduled time, the booking may be considered a no-show and subject to cancellation fees.

Tours: Tour pickups missed due to customer delays or no-shows will not be refunded.

  1. Contact Us

For inquiries or assistance related to deliveries, please contact us:

 

Phone: +968-92128801

Contact@anwardhabab.com

Location: Sultanate of Oman, Muscat Governorate, Al-Mawaleh South

This policy ensures clarity and convenience in delivering our car rental and tour services. We appreciate your cooperation in adhering to these terms.

 

 

6- Cancellation, Refund, and Return Policy

Effective Date: [2025/01/01]

 

At Anwar Dhabab Trading Projects, we strive to provide transparency and clarity in our policies. This policy outlines the terms related to cancellations, refunds, and returns for car rentals and tour bookings.

 

  1. General Policy

Once a booking is confirmed, it is considered final. No refunds will be issued after confirmation, regardless of the reason for cancellation.

Exceptions may apply based on the terms agreed upon during the booking process, as detailed below.

  1. High-Peak Periods

During high-demand periods (e.g., holidays, special events), refunds are generally not provided.

In cases where the booking operator specifies a refund eligibility period, the customer must cancel within the defined timeframe to qualify for a refund.

  1. Operator-Defined Terms

Booking operators may provide additional terms at the time of booking, such as:

Specific timeframes for cancellations and refunds.

Instances where refunds are partially or fully allowed.

Customers must adhere to the terms specified by the booking operator.

  1. Non-Refundable Situations

No refunds will be provided for:

Late cancellations or no-shows.

Changes requested after the booking has been confirmed.

Failure to meet requirements (e.g., driving licence, identification).

  1. Special Considerations

While refunds are not guaranteed, we may review exceptional cases at our sole discretion. Decisions will be final and communicated to the customer.

  1. Contact for Queries

For questions or concerns about cancellations, refunds, or returns, please contact us:

Phone: +968-92128801

Contact@anwardhabab.com

Location: Sultanate of Oman, Muscat Governorate, Al-Mawaleh South

This policy is designed to maintain clarity and fairness while ensuring operational efficiency. By confirming a booking, customers acknowledge and agree to these terms.

 

 

7- Merchant Contact Information / Customer Service Contact

At Anwar Dhabab Trading Projects, we are committed to providing exceptional customer service. For inquiries, assistance, or feedback, please feel free to reach out to us through the following channels:

 

Phone: +968-92128801

Contact@anwardhabab.com

Location: Sultanate of Oman, Muscat Governorate, Al-Mawaleh South

 

Customer Service Hours:

All Days : 8:00 AM – 23:00 PM

We are here to assist you with:

Car rental bookings and queries.

Tour package details and customizations.

Feedback, complaints, or service improvements.

We value your satisfaction and aim to respond promptly to all inquiries.

 

 

8- Disclaimer

Anwar Dhabab Trading Projects strives to provide reliable and accurate services. However, the following disclaimers apply:

  1. General Disclaimer

All information provided on our website, brochures, or communications is for general information purposes only. While we aim for accuracy, we do not guarantee that all details are free from errors or omissions.

  1. Car Rentals

Vehicles are provided in good working condition; however, we are not liable for any unexpected mechanical issues that arise during the rental period.

Renters are responsible for adhering to Omani traffic laws and ensuring the safe operation of the rented vehicle.

We are not liable for delays, fines, or penalties incurred during the rental period.

  1. Tours

Tour itineraries are subject to change based on weather, road conditions, or unforeseen circumstances.

We are not responsible for injuries, loss of belongings, or accidents occurring during tours unless directly caused by our negligence.

  1. External Links

Our website may contain links to external sites. We are not responsible for the content, policies, or practices of these external sites.

  1. Limitation of Liability

To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our services.

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